Online Policies

Returns & Exchanges

ONLINE ORDERS:

Porte Rouge will be happy to issue a full refund for items returned within 10 days of receipt, accompanied by a receipt/gift receipt AND in the item’s proper, original condition. All returns received AFTER 10 days of receipt and UP UNTIL 30 days of receipt will receive store credit (items must be accompanied by a receipt and in proper, original condition). All sale items, personalized items and perishable items are final sale. Shipping and handling is not refundable. Porte Rouge antiques are all final sale.

IN-STORE PURCHASES:

Purchases made in-store are returnable for store credit or exchange of the same value.  For any purchase made by "special order" (either temporarily out of stock or not usually carried by Porte Rouge), pre-payment is required.  Out of stock items that Porte Rouge normally carries are also eligible for our in-store return policy.  While we are happy to order special items that Porte Rouge normally does not sell, these items are not eligible for return.

Shipping & Handling

Please allow 24 hours for processing your order. Porte Rouge will notify you of availability and status of your order. Packages are shipped via UPS Ground. Other options will require additional fees, so please contact store directly for expedited shipping quotes. Otherwise, please allow approximately five business days for ground shipping.

Sales Tax

In accordance with applicable state law, Porte Rouge is required to charge sales tax in Illinois. Orders shipping to an Illinois address have 9.0% sales tax applied. Sales tax is applied to the total amount of the order, excluding shipping and handling charges and is based on Illinois and local sales tax rates. Orders shipped outside of Illinois will not be charged sales tax.  

Our Privacy Statement

We neither sell nor share your information with outside companies or third parties.

When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, e-mail address, and credit card information. You provide this information so we can process and ship your order. We respect your privacy by not selling or sharing this information.

We encourage you to sign-up for our e-mailing list. These letters provide you with advanced notice of store sales, new merchandise, and other store-related events. But, of course, you have the freedom to add or remove your name from our list at any time.

Online Security

Your credit card is completely safe.

Protecting your information is our highest priority. We have developed several safeguards to keep your information completely confidential. To proceed to checkout, you must enter your e-mail address and create a password. The checkout process itself employs Secure Sockets Layer (SSL)* technology to insure your safety.

*Secure Sockets Layer encrypts your order information and sends it to a secure server, making it impossible for that information to be decoded by a party outside of the store you shop with.

Furthermore, only our store will have your information; other members of the Modern Retail community will not have access to your information unless you decide to shop with them.

To check the security of your connection during checkout, look for the unbroken key or closed lock at the bottom of your browser window. This indicates SSL is active.

Shopping Online

To add an item to your bag, simply click the add to bag button next to it. (Items you put in your bag will not be bought by you until you have completed the checkout process.)

To remove an item from your bag, simply click the remove link next to the item you wish to discard.

To view what is in your bag at any time, click the "shoppingBag" link in the page header.

To purchase what you've selected, click on your shoppingBag and click "checkout". Follow the three simple steps to purchase your items.

Once we have confirmed your order, an account for you is automatically established for the Modern Retail community of stores.

To access your account in the future, click the "myAccount" button in the header of any page and enter the e-mail address and password you created at checkout.  (If you have not been through checkout, but would like to create an account, simply click on my account and follow the steps to create a new account.)